Last month, . This month, we offer a deeper view into what it means to provide excellent and effective services.

By Anne Bakar, Î÷¹ÏÊÓƵ President & CEO

To be an excellent service organization, we have always focused on learning and growing our capabilities.

In particular, we continuously work to improve in three major areas:

• Providing excellent clinical quality,
• Delivering excellent services to our partners, and finally,
• Creating an environment that is a great place for employees to work.  

Although we measure our progress in these priority areas over time, with the additional focus on effectiveness we see the opportunity to be more systematic and rigorous in our approach.

This means delivering care that makes a measurable difference in people’s lives, and can be demonstrated with outcomes. Internally, we also recognize that data can be used operationally to make more informed decisions and improve practice.

While this is a long-term focus that will involve new technology and tools, there are specific ways we are working on excellence and effectiveness right now: from new program models, to new leadership, and more. This issue includes several of our latest efforts and we will continue to share more in the months ahead.

Please feel free to reach out to us and let us know your thoughts and ideas. We encourage and welcome your feedback.